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Frequently Asked Questions

Questions worth answering before the call.

The full picture from how we work, what's included, what happens if something goes wrong. If your question isn't here, the answer is on the call.

How we work

  • How long does it take to plan a trip?

    Most trips take two to four weeks from first call to signed itinerary. Complex trips with multiple destinations take longer. We can move faster if needed, but the best trips are the ones we've had time to think about.

  • What's the difference between a private experience and a group experience?

    A private experience is yours alone from your guide, your boat, your driver, your pace. A group experience is a small set departure with 12 to 15 travelers, designed by us and run on a fixed date. Most of our clients book private. Group works for travelers who like the social side and don't mind the fixed schedule.

  • Who designs my trip?

    Angely Dub, our founder, oversees every itinerary. The Manila operations team - Shane and Ella - handle the bookings and logistics. Karlyne in the US is your point of contact from first call through the end of your trip.

  • Who runs my trip on the ground?

    Local guides we work with directly, in every destination. They're not employees of a tour agency. They're people who live where you're visiting and have worked with us for years. We don't outsource guides to third-party operators.

What's included and what isn't

  • What's typically included?

    Hotel accommodation, daily breakfast, all private transfers, all guided experiences, entrance fees, environmental fees, domestic flights within the Philippines (where the trip requires them), and 24/7 support throughout your trip.

  • What's not included?

    International flights, additional nights in Manila for connections (if needed), tips, food and drinks outside breakfast, and travel insurance.

  • Are meals included?

    Some are, some aren't. Meals are selected and outlined in your proposal, depending on the trip you're building. Some trips include a few special dinners; others include only breakfast. We're explicit about this on the proposal so there are no surprises.

  • Do you process visas?

    We process tourist visas only for travelers booking directly with us. Most travelers from the US, UK, EU, Australia, and most of Southeast Asia don't need a visa for stays under 30 days. We can confirm based on your passport.

  • Do I need travel insurance?

    Yes. We require travel insurance for every trip. We don't sell it ourselves but we can recommend providers we've seen work well for travelers in the Philippines.

Booking and payment

  • How do I book a trip?

    Start with the form on the contact page or send a message via WhatsApp. 

  • What's the payment structure?

    A 30% deposit is due on signing the proposal. The balance is due 60 days before departure. Both are paid by credit card or wire transfer. Bank fees on credit card payments apply.

  • What currency do you bill in?

    US dollars.

  • What happens if I need to cancel?

    Cancellations more than 90 days before departure are refundable minus a small administrative fee. Cancellations between 60 and 90 days are 50% refundable. Cancellations within 60 days are not refundable. We strongly recommend travel insurance to cover unexpected changes.

  • What if a weather event disrupts my trip?

    Boat days, island transfers, and outdoor experiences are weather-dependent. If a day is disrupted, we'll move it where possible. Cancellations because of weather are not refundable, but we make every effort to reschedule activities or substitute alternatives at no extra cost.

Travelers

  • I'm a Filipino. Is this still for me?

    Yes. A growing number of our travelers are Filipinos based in the US, UK, Australia, and elsewhere who want to experience the country in a way that's different from a family trip or a province visit. The trip is the same standard either way.

  • Can I travel solo?

    Yes. Most of our destinations work for solo travelers. A single supplement applies, since most accommodation is priced per room rather than per person. Karlyne will explain the math on the call.

  • Do you accept families with young children?

    US dollaAbsolutely. Many of our trips work well for families. We'd usually recommend a private trip rather than a group experience for families with young children, since the pace is yours to set.rs.

  • Do guides speak English?

    Yes. Every guide we work with is fluent in English. Filipino is the lingua franca in most destinations, with regional languages spoken in specific provinces. English is widely understood.

  • Is the Philippines safe?

    For most destinations we work in, yes. We monitor government travel advisories and we don't send travelers anywhere we wouldn't go ourselves. Some areas of the country (parts of western Mindanao, the Sulu archipelago) carry advisories from foreign governments — we don't operate trips in those areas. For destinations like Surigao del Sur where the security situation can shift, we're transparent with travelers in advance.

Logistics

  • How do I get to the Philippines?

    International flights into Manila (NAIA) or Cebu (CEB) are the main entry points. Manila is the more common entry, with direct connections from most major hubs.

  • How does internal travel work?

    The Philippines is an archipelago, so most trips involve at least one domestic flight. We book all internal flights, ferries, and private transfers. Flights to smaller islands run on small aircraft and are weather-dependent — we build buffer time into every trip.

About us

  • Who are you?

    Explora Ahora is a private Philippines travel company, founded in 2024 as the sister company of Access Travel. Access Travel was founded in 2010 and has spent fifteen years building the relationships and operations that Explora Ahora now applies to one country.

Still have questions?

The 20-minute call answers most of them, and there's no commitment. 

Talk to our team